Smarter customer insights. On the double.

Glassbox is a fully-loaded customer intelligence platform that captures infinite digital interactions, surfacing the insights you need to convert customers into superfans.

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4.9/5

on G2

4.7/5

on Gartner

9.0/10

on TrustRadius

The brain behind the world’s smartest digital brands

Brain food for your customer journeys

You don’t need meaningless metrics or another analytics tool to smother you in data. What you need is easy access to exceptional insights you can actually use to delight customers, build loyalty and fuel revenue growth on any digital channel.

See better

Glassbox captures 100% of interactions and technical events on your website or mobile app, unlocking a rich, detailed view of the entire customer journey.

Learn sooner

Glassbox uncovers deep contextual insights, so you can stop observing actions and start understanding behavior.

Act faster

Glassbox leverages real-time AI-prioritized optimization to help you find and obliterate friction before your competitors get back from lunch.

Discover what makes your customers tick—and click

Time to get serious about knowing your customers . Teams use Glassbox to:

Design digital experiences that consistently translate into brand loyalty and revenue
Dive past surface-level satisfaction scores to learn how customers really feel
Remedy technical issues in record time
Put customer-centricity into practice with actionable insights

Work smarter, not harder to delight your customers.

Customer delight should be a habit, not a lucky break or an uphill battle. Glassbox unlocks better, deeper, faster customer insights in just a few clicks, so you can predictably improve digital experiences with less effort.

Tagless data capture

Patented technology automatically captures 100% of digital events for maximum insights.

See the power of tagless

More data, deeper insights

Glassbox captures everything, so you can analyze any session, page, user, journey and more.

Go deeper with Glassbox

AI-powered, human-centered

Accelerate insights with our savvy AI assistant.

See GIA in action

Security and privacy by design

Multi-layered privacy and security controls protect you and your customers.

Unlock the intel to become your customers' favorite mobile app.

Glassbox’s expansive platform offers some of the most advanced and mature native mobile app analytics on the market. That’s why we’re ranked Easiest to Use and Highest Satisfaction on G2, according to verified customer reviews.

Best analytics software

$200k in recovered revenue per quarter & an enhanced user experience

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Driving Results for the world's smartest digital brands

Read the case study All case studies

Driving Results for the world's smartest digital brands

Watch the video All case studies

Driving Results for the world's smartest digital brands

Watch the video All case studies

Driving Results for the world's smartest digital brands

Watch the video All case studies

Driving Results for the world's smartest digital brands

Read the case study All case studies

Driving Results for the world's smartest digital brands

Watch the video All case studies

Driving Results for the world's smartest digital brands

All case studies

With Glassbox we’re able to identify not just the struggle but the impact of the struggle. We identified the issue, we quantified it and we fixed it.

Jim Bassett

Head of Site Operations and Product Information, Sainsbury’s Digital

Glassbox gives us the most accurate view of how our members experience our app and gives us confidence in our UX.

Software Development Lead, SoFi

SoFi

Glassbox helps us identify a common issue impacting thousands of customers, prioritize and fix it, within seconds.

Catherine Warner

Analyst, Digital VoC Platforms

With insights into our users behavior, we improved customer experience, engagement and ultimately drove more revenue.

Jill Taylor

Digital Product Lead

By understanding the friction points driving conversions, we increased both customer acquisition and their lifetime value.

Chris Grant

Head of User Experience

We couldn’t imagine better cooperation with a tech partner than the one we have with Glassbox.

Mobile App Product Manager

Bank Leumi

With insights into our users’ behavior on different devices, we are delivering best in class experiences on both mobile and web.

Courtney Toder

Digital Product Lead

If I had to choose only one analytics tool for my product, it would be Glassbox without hesitation.

Sylvain Robitaille

Senior Customer Experience Analyst

Latest news & resources

Surviving the FinTech Apocalypse: A Guide for Retail Banks

Glassbox Appoints Michelle Suzuki as Chief Marketing Officer

Glassbox Reports Record Growth in Cloud Subscription Revenue, Bolsters AI Advancements

Evolving VoC Programs: Expert Insights on Activating the Customer’s Authentic Voice

Boost your organization’s customer IQ

See why digital leaders use Glassbox to analyze over 1 trillion web and mobile sessions each year—and translate deep insights into enhanced digital experiences.