Solving the Practical Challenges of Consumer Duty

The FCA's consumer duty rules represent a significant challenge for many firms, with the regulations driving a step-change towards a consumer-first approach to financial services in the UK. Firms must adopt a transparent approach to their product and service offerings, ensuring that financial information is accessible and comprehensible to all. To drive this change, firms will be seeking to adopt technology to support compliance with the four consumer duty outcomes, while consumers will benefit from increased digital adoption in their financial services journeys.

In this webinar you will hear from industry specialists who will talk about how you can go about developing the approach to outcome testing, how you can ensure that you’ve built appropriate friction into customer journeys, and where can you get the data to test and evidence that consumers are getting good outcomes and not experiencing harm.