Case study: How Wells Fargo Leverages DX Intelligence for Proactive Issue Monitoring

  • On-demand
Despite technological advancements, digital banking experiences still aren’t frictionless. In fact, there are still many pain points in key processes like authentication, check depositing, and bill payments.

Meet the future of informed decision making. Wells Fargo has mastered this idea by bringing together an array of intelligent monitoring tools that give them access to data, allow collaboration across teams, and solve their toughest customer issues while unlocking unprecedented opportunities for agility and innovation.

In this discussion, you’ll learn:
  • Real-world examples of how Wells Fargo monitors, understands and reacts to critical digital experience issues
  • How the bank measures the effectiveness of its strategy and improves customers’ most difficult banking experiences
  • Ways the Wells Fargo teams collaborate across the organization with engineering and product teams to prioritize and align on customers’ needs
    Muhammad Farukh Munir
    VP – Lead Software Engineer, Application Performance Management, Digital Technology & Innovation
    Wells Fargo
    Joseph Crawford
    Senior Director of Professional Services
    Shruti Khairnar
    Fintech Futures

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