Case study: How Wells Fargo Leverages DX Intelligence for Proactive Issue Monitoring

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Despite technological advancements, digital banking experiences still aren’t frictionless. In fact, there are still many pain points in key processes like authentication, check depositing, and bill payments.

Meet the future of informed decision making. Wells Fargo has mastered this idea by bringing together an array of intelligent monitoring tools that give them access to data, allow collaboration across teams, and solve their toughest customer issues while unlocking unprecedented opportunities for agility and innovation.

In this discussion, you’ll learn:

Real-world examples of how Wells Fargo monitors, understands and reacts to critical digital experience issues
How the bank measures the effectiveness of its strategy and improves customers’ most difficult banking experiences
Ways the Wells Fargo teams collaborate across the organization with engineering and product teams to prioritize and align on customers’ needs