Hot Topics in Customer Analytics: Insight and Action

  • On-demand
Leverage the digital age to your advantage by unlocking the power of customer data. Join us to explore how real-time analytics can improve customer experience (CX), satisfaction, and key performance indicators (KPIs).

Expert speakers from Verint and Glassbox will guide you through transforming customer data into actionable insights. You'll learn how to fine-tune your customer interactions and make data-driven decisions for superior results.

In this webcast, you'll discover:
  • Strategies for using interaction analytics to enhance CX across digital and voice channels
  • Ways to boost human performance with real-time coaching and bot support
  • How customer insights can help address issues of user abandonment and retention
  • Methods to mitigate fraud and compliance risks through customer data analysis
Walk away with actionable strategies for optimizing your customer analytics.
    Trent Issacs
    Sr. Director, GTM Strategy for Real Time Work
    Roni Ravuna
    Director, Speech & Text Analytics
    Joe Crawford
    Sr. PS Director
    Evan Ringer
    Director, Business Insights
    Bob Fernekees
    CRM Magazine

    Watch on-demand

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