Predictions 2022: Customer Experience - CX Pivots From Reactionary To Revolutionary

Understand the pivots organizations must make from a reactionary to revolutionary approach to CX.

2022 will be the year when companies will make the pivot from reactionary to revolutionary. Companies will design long-term solutions that right-size their CX projects and investments while reinventing and reinforcing experiences that delight customers and empower employees.

In this research paper from Forrester you’ll learn:
    • Why creating outstanding experiences is imperative to stay ahead of the competition in 2022
    • The growing importance of privacy in journey design
    • The next phase: What pandemic era services customers want to permanently adopt

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