Predictions 2022: Customer Experience - CX Pivots From Reactionary To Revolutionary
Understand the pivots organizations must make from a reactionary to revolutionary approach to CX.
2022 will be the year when companies will make the pivot from reactionary to revolutionary. Companies will design long-term solutions that right-size their CX projects and investments while reinventing and reinforcing experiences that delight customers and empower employees.
In this research paper from Forrester you’ll learn:
2022 will be the year when companies will make the pivot from reactionary to revolutionary. Companies will design long-term solutions that right-size their CX projects and investments while reinventing and reinforcing experiences that delight customers and empower employees.
In this research paper from Forrester you’ll learn:
- Why creating outstanding experiences is imperative to stay ahead of the competition in 2022
- The growing importance of privacy in journey design
- The next phase: What pandemic era services customers want to permanently adopt
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