Don’t Bank on VoC:
How to Activate the Voice of the Silent

  • On-demand

In the banking industry, customer feedback is essential to measuring and understanding CX. Yet Voice of the Customer (VoC) programs that rely on survey responses capture feedback from only 4% of customers on average.

This on-demand webinar will put you at the forefront of a paradigm shift in VoC, showcasing how AI now allows banks to activate the voice of the silent to make customer feedback more accurate, complete and representative of 100% of your customers’ experiences. We’ll explore use cases from leading financial institutions that show how listening to the voice of the silent leads to better customer outcomes.

Watch this webinar on-demand to learn:

  • The limitations of traditional VoC approaches
  • How that impacts key business KPIs and product decisions
  • What Voice of the Silent does differently
  • How VoS empowers banks to clearly understand CX issues and their impact to all customers–even those not sharing feedback

    Watch now

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