Don’t Bank on VoC:
How to Activate the Voice of the Silent

In the banking industry, customer feedback is essential to measuring and understanding CX. Yet Voice of the Customer (VoC) programs that rely on survey responses capture feedback from only 4% of customers on average.

This on-demand webinar will put you at the forefront of a paradigm shift in VoC, showcasing how AI now allows banks to activate the voice of the silent to make customer feedback more accurate, complete and representative of 100% of your customers’ experiences. We’ll explore use cases from leading financial institutions that show how listening to the voice of the silent leads to better customer outcomes.

Watch this webinar on-demand to learn:

• The limitations of traditional VoC approaches
• How that impacts key business KPIs and product decisions
• What Voice of the Silent does differently
• How VoS empowers banks to clearly understand CX issues and their impact to all customers–even those not sharing feedback