Digital Complaints Management in Financial Services

As customers turn to digital self-service channels to manage accounts with their banks, insurance providers and wealth management firms, these firms are facing new challenges when it comes to investigating and managing customer complaints. With an average of 4.3 million complaints made each year and interest from regulators increasing, a frictionless digital complaints handling journey is now a compliance necessity.

In this white paper, you’ll get:
    • An overview of financial services complaints trends and how digital fits in
    • An understanding of why complaints handling is important and what obstacles firms are facing
    • Recommendations on how to better manage digital complaints and protect your reputation

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