CXpert Summit @
City Winery NYC
  • December 5, 2024
  • 12pm ET
  • 25 11th Avenue (Pier 57), New York, NY 10011

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About the event
Join us on December 5, 2024, for the CXpert NYC Summit, an exclusive gathering of CX leaders, innovators, and professionals from various industries, coming together to explore cutting-edge strategies and emerging trends that are shaping the future of customer experience.

Attendees will explore the latest innovations and trends in customer experience, with presentations on topics such as AI-driven personalization, digital transformation, and customer journey optimization. The summit will also feature analyst insights, panel session, and a product innovation session showcasing the future of AI and its impact on transforming customer interactions.

The event will conclude with a wine tasting and formal dinner, where assigned seating will foster deeper discussions with peers and senior leaders on key CX topics. This is an invaluable opportunity to network, gain insights from industry experts, and leave with actionable strategies to enhance your organization’s customer experience initiatives.


    Who should attend

    The CXpert NYC Summit is designed for senior leaders and decision-makers who are focused on enhancing customer experience. This includes CX executives, digital transformation leaders, product managers, customer journey architects, and innovation strategists.

    Why attend

     - Learn from Experts: Gain insights from top CX leaders on AI, digital transformation, and customer journey optimization.

     - Embrace CX Transformation: Discover how to drive impactful transformation across enterprises with CX and industry leaders from the Glassbox Partner Network.

     - Network with Peers: Connect with senior leaders and decision-makers in a collaborative and intimate setting.

     - Inspire Action: Leave with practical takeaways and strategies to drive meaningful change in your organization.

    Reserve your spot

    We will send a confirmation once your spot is confirmed.

    Featured Speakers

    Speaker Stacy

    Stacy Sherman

    Keynote Speaker
    Doing CX Right

    Kristena Bins-Turner

    Kristena Bins-Turner

    Senior Manager at Dell

    SamsonA

    Samson Abraham

    VP, Product Manager at Citi

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    Darren Henry

    Co-Founder, Intelligenta Digital

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    Agenda

    12:00pm - 1:00pm

    Check in: Professional Profile Headshots

    1:00 pm - 1:30 pm

    Leadership Welcome | Jeff Kupietzky, CEO @ Glassbox

    1:30 pm - 2:30 pm

    Keynote: CX Blind Spots to Bright Spots: Anticipate, Own, Lead with Impact | Stacy Sherman, Founder @ Doing CX Right

    2:30 pm - 3:00 pm

    CX Product Innovation Panel Discussion: How AI is revolutionizing customer experience by delivering personalized, data-driven interactions at scale, transforming the way financial services engage with and understand their customers. | Muli Farkas, VP of Product Management at Glassbox

    3:00 pm - 3:15 pm

    Coffee and Snack Break

    3:15 pm - 4:30 pm

    Panel Discussion: Industry leaders discuss the pivotal role of digital transformation in enterprise organizations, sharing insights on customer journey optimization, data-driven CX strategies, and the impact of AI in reshaping customer experience. | Moderator: Chad Nuss, CCO at Glassbox

    4:30 pm - 5:30 pm

    The Foundation of Innovation: How Journey Analytics Powers AI and LLM Success | Darren Henry, Founder at Intelligenta Digital

    12:00pm - 12:30pm

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    12:00pm - 12:30pm

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    5:30pm - 9:00pm

    Wine Tasting + Dinner & Networking: Cap off the event with an exclusive wine tasting, followed by a formal dinner and networking session, offering the perfect opportunity to unwind, connect with industry peers, and engage in insightful discussions.

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    Thank you to our sponsors



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