The Collaboration Imperative: Joining Forces for Exceptional CX

  • On-demand
Great CX is hard! And the number one reason for that, according to Forrester, is lack of collaboration. From people and processes to tools and data, traditional business structures don't align with our customer-centric ambitions. Watch this CX day fireside chat hosted by Asim Zaheer, CMO, Glassbox and featuring Stacey Nevel, Vice President, Voice of the Customer at Prudential and Danielle Wipperfurth, Director of Customer Experience at Walgreens to learn:
    • Common challenges that inhibit outstanding CX and how to overcome them
    • The importance of digital customer experience within the overall customer experience
    • Best practices for UX and CX to join forces and collaborate
    • Why context - not content - is king in digital CX
Stacey Nevel, CCXP
VP, Voice of the Customer
Danielle Wipperfurth, CCXP
Director of Customer Experience
Asim Zaheer
Chief Marketing Officer

Watch now