What are the practical challenges of complying with the new Consumer Duty on digital channels – and how to overcome them?

  • On-demand Webinar
Glassbox partnered with UK Finance to discuss how Consumer Duty is the biggest change in UK regulation in a decade and has been described as “treating customers fairly on steroids.” It’s all about putting the customer at the heart of everything a firm does and making sure that customers receive good outcomes.

This webinar is designed to provide some practical insights into the way that technology can equip firms with the tools and the data to achieve the new Consumer Duty as it relates to digital channels.

Watch this on-demand webinar to learn:
    • The current situation of the Consumer Duty as it relates to digital channels
    • Thoughts about how firms can modify their digital processes to meet the new Consumer Duty requirements
    • An outline of how CX capabilities and data can be viewed through a different lens to meet the conduct requirements of the Consumer Duty
Matthew Conway
Director, Strategic Policy
UK Finance
Andrew Stacy
Digital Conduct Risk & Compliance Director
Glassbox Digital Ltd
Matthew Drage
Managing Director
Emma Parry
Conduct Expert
RegTech Associates

Watch now