Closing the Digital CX Gap: What It Takes to Be a Leader

  • On-demand Webinar
A new study of 400+ executives conducted by Forbes Insights and Glassbox reveals that digital customer experience (CX) is vital for business. It also found that many organizations overstate the sophistication of their digital CX capabilities.

What separates the best from the rest? This Webinar will reveal key research findings and feature a fireside chat with Brad Smith, CCXP, president of CX consultancy, Vector Business Navigation, and former VP of Customer Experience at Yahoo!. Join him and and Glassbox VP Debbie Braney as they discuss:
    • Why CX is surpassing price and product as the top competitive differentiator
    • The barriers organizations face in creating customer loyalty and how to overcome them
    • Recommendations for how businesses can increase collaboration to improve customer experience
Brad Smith
President, Vector Business Navigation
Former VP of Customer Experience at Yahoo!
Debbie Braney
VP, Marketing

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