The Collaboration Imperative: Joining Forces for Exceptional CX
Great CX is hard! And the number one reason for that, according to Forrester, is lack of collaboration. From people and processes to tools and data, traditional business structures don't align with our customer-centric ambitions.
Watch this 27-minute on-demand presentation where this executive panel discusses how they are tackling the challenges that inhibit outstanding customer experience and how it's benefiting their organizations.
Watch this 27-minute on-demand presentation where this executive panel discusses how they are tackling the challenges that inhibit outstanding customer experience and how it's benefiting their organizations.
Uta Knablein
EVP, Flagship Product & User Experience Design
iHeartMedia
iHeartMedia
Sally Mok
General Manager, Digital Experience
HK Express
HK Express
Barbie Fink
Board of Directors
Past Chair, Customer Experience Professionals Association (CXPA) & CX Pioneer, Adobe
Past Chair, Customer Experience Professionals Association (CXPA) & CX Pioneer, Adobe
Asim Zaheer
CMO
Glassbox
Glassbox
