Help Customers Help Themselves: Enabling Self-Service at Scale
Companies are more reliant than ever on their digital channels. As customer expectations and business models become more digital, businesses are tasked to enable processes that once required human intervention or support in a completely self-service, automated fashion.
Watch this 24-minute on-demand presentation with Lisa Melarkey of An Post Insurance as she discusses the key elements of their self-service transformation.
Watch this 24-minute on-demand presentation with Lisa Melarkey of An Post Insurance as she discusses the key elements of their self-service transformation.
Lisa Melarkey
Head of Digital & Omnichannel Sales
An Post Insurance
An Post Insurance
